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Guest Policies

Guest Policies:

User/Guest must be at least 18 years of age to use the Service offered by Joey Rooms. If User/Guest are below 18 years of age, he / she is strictly prohibited from registering on Joey Website or doing any act, which leads Joey Rooms to believe that User/Guest are 18 years of age or above.

User information required for services:

In order to use the service, User/s must be registered on the website and it requires following details of user to sign up.

  • First name & last name
  • Email id
  • Contact number
  • Gender
  • Date of Birth
  • Postal address
  • Occupation

Joey Rooms online services LLP require above data for authentication and to provide effective service. Joey rooms reserves the right to share the above information with third parties who act as Joey room’s vendors, suppliers, franchise etc.

Guest/User conduct:

1. The website should be used by the User for lawful purpose only. User shall not post or transmit through Joey Rooms Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. Any conduct by user that in Joey Rooms discretion restricts or inhibits any other User from using the website will not be permitted. User shall not use Website to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of Users to become subscribers of other on-line information services competitive with Joey Rooms.

2. Guest/User shall not upload, post or otherwise make available on Website any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission.

3. Guest occupied at the accommodation is expected to use the facility for residential purpose and not for any commercial purpose and if it is found that guest using the accommodation for any other purpose, then Joey Rooms online services or its vendors or any third party has sole rights to terminate the agreement or any terms with the guest and assign the same premises to other guest.

4. Guest are expected to maintain lawful stay at rooms/accommodation provided by Joey Rooms online services LLP and any unlawful activities are taken to the local government authorities if found.

5. At any point of time, if guest has any inconvenience over the accommodation provided or by their vendors, he/she can address the same and Joey Rooms assures to address, resolve and provide an alternative to the guest/user.

6. Pets are strictly not allowed.

7. Guest are expected to maintain the premises and rooms with utmost cleanliness and decent.

8. In some remote areas/locations, internet connectivity may be slow or down due to operator issues and Joey rooms takes no responsibility of any customer loss due to the network issues; however Joey rooms try to fix the best possible solution as per the accommodation provider policies.

9. We strictly provide Male accommodation in Male PG and female accommodation in Female PG.

10. Joey rooms online services is a third party rooms booking platform and is not responsible for any loss, theft or damage to the guest personal valuables and belongings.

11. Allowing Guest visitors is strictly as per the accommodation provider policies. Please confirm with the accommodation provider before you invite your visitor/s.

Payment Terms and Refund Policy:

The rates on the website are inclusive of the facilities mentioned and the selections made by the guest/user. The payment can be done either on the site or online depending on the type of property. All the payments have to be made on or before booking the rooms.

We would love to host you but in case your plans change, our simple cancellation process would help you to receive a quick confirmation and fast refunds.

1) Cancellation within 8 hours of booking – 100 % refund

2) No cancellation fee will be charged for bookings cancelled 48 hours prior to check in and amount will be refunded, if paid.

3) No cancellation is allowed or modified on or after the check-in date.

4) On Monthly/PG booking, Cancellation’s prior 15 days is allowed and 100% refund is approved and cancellation within 8 hours of booking is applicable for 100% refund.

5) If unmarried couple book a Joey room and accommodation provider does not accommodate them in their accommodation then in that case, cancellation is not allowed and subject to approval from Joey rooms support team. Please check availability before booking.

Refund is possible as per above terms and conditions. Incase of any discrepancy or any query user can reach to This email address is being protected from spambots. You need JavaScript enabled to view it.

How to cancel the booking:

  • 1. Go to my bookings
  • 2. Select the booking
  • 3. Click on cancel
  • 4. You will receive a cancellation confirmation message
  • 5. You will receive refund details by same day and money will be credited as the above policies
  • 6. The applicable refund amount will be processed and credited to customer account in 15 business days as per payment gateway policies.

Breach of Agreement/Termination:

The agreement between Joey Rooms and Guest/User is terminated if the Terms and conditions are not met. Either Joey Rooms or the guest/user may terminate the agreement between Joey Rooms and the User. Joey Rooms holds the right to terminate the guest/user immediately and ask the user to leave the property premises. Joey Rooms holds the sole description to consider the guest/user conduct unacceptable, and declare the agreement void or declare the breach of Terms of usage.

Governing Laws:

By accessing the Joey Rooms Website/application, guest/user agree that the laws prevailing in India shall be the governing laws in all matters relating to these Terms.